Rentals: 48 hours’ notice is required to cancel a single day reservation. There is a $25 administrative fee per item will apply to any cancellations made with less than 48 hours notice. Due to high peak season demand, we require 30 days notice for cancellation of multi-day rentals. Cancellations made within 15-30 days notice will receive a 50% refund. Cancellations made within 14 days or less will receive no refund.
Tours, Lessons: To honour and compensate our guides, we require at least 14 days notice to cancel any tour booking. Cancellations made within 8-14 days in advance will receive a 50% refund. Cancellations made within 7 days will receive no refund.
We do want to be as accommodating as possible, so if something urgent comes up last minute, call us at 250-591-3021 and we will see what can be done.